Refunds and Exchanges
Unfortunately Christen Your Room is unable to provide refunds or store credits should you change your mind about an item so please choose carefully.
However, Christen Your Room will comply with its obligations under the Consumer Guarantees Act 1993 as necessary.
Please note that our candles are incredibly fragile so we do not consider a small crack or frosting as a faulty item and therefore ineligible for a refund.
If you would like to return a product, please note that delivery costs are at your own expense.
To be eligible for an exchange, refund or store credit, your item must be unused and in the exact same condition that you received it - unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at christenyourroom@gmail. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Christen Your Room will only consider a refund for any purchase(s) if the product is faulty or damaged. Please contact us within 48 hours of receiving the order if your item is not up to standard.
You can always contact us at christenyourroom@gmail.
We will aim to respond to your query between 3 - 5 working days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders sample candles or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.